Field rules
Booking Woodsend Walkies means agreeing to all of it.
- Booking and payment must be made online before arrival.
- Please do not arrive more than 10 minutes before your session.
- Leave the field on time so the next customer can start promptly.
- Pick up after your dog and use the bins provided.
- Keep the gate closed at all times.
- Children must be supervised.
- Dogs remain the responsibility of their owner at all times.
Your slot
Slots come in two lengths: 30 minutes (20 minutes on the field) or 1 hour (50 minutes on the field). The last 10 minutes of every slot are for one party to leave and the next to arrive.
A late arrival still ends at the scheduled time, so the next visitor can get in on time.
Check availabilityCancellations and no-shows
How to cancel or change a booking
Use the link in your confirmation email, or sign in to Your bookings. Both open your Field Pass, where you can move or cancel it.
Inside 2 hours, or if you get stuck, get in touch with your booking reference, date and time:
Notice periods and charges
- More than 24 hours before your start time
- Cancel or move your booking free of charge. Cancel and everything you paid is refunded. Move and what you paid goes with it.
- Between 24 and 2 hours before your start time
- Cancel or move your booking, with a £5 fee. Cancel and the rest is refunded, and the £5 is kept as credit off your next booking. Move and the £5 goes towards the new time, so moving costs nothing extra.
- Less than 2 hours before, or no-show
- No refund, and the booking can no longer be cancelled or moved online. The full cost of the booked time is charged.
Credit
Credit is kept against the email address you booked with. It comes off your next booking automatically when you sign in with that address to book.
Late arrivals
If you arrive late, your booking still ends at the scheduled finish time. We cannot extend your session, because it would run into the next visitor’s.
If we have to change your booking
If we have to cancel or move your booking — unsafe ground, extreme weather or maintenance — we will tell you as soon as we can, and you can choose either a full refund or priority rebooking at no extra cost. We cannot accept liability for other costs you incur as a result.
Exceptional circumstances
Emergencies happen. Get in touch as soon as you can and we may waive or reduce the fee, or offer a one-off credit against a future booking.
Booking confirms that you have read and agree to this policy, which forms part of the Terms and Conditions of Hire.